Accommodation Booking Policies
The Tuwanek Hotel : Boutique Bed and Breakfast Accommodation on the Sunshine Coast
Our main policy is to ensure your time at The Tuwanek Hotel oceanfront B&B is a truly unique experience.
The Tuwanek Hotel welcomes payment by Visa, MasterCard, Debit Card and Travelers Cheques. Book online to confirm your reservation.
Our Cancellation Policy: The official stuff…
A non refundable deposit of one nights room rate or 25% of nights reserved (whichever is greater) is processed at the time the booking is made to guarantee your reservation. The balance is due upon arrival and is charged to your credit card at that time. Reservations are guaranteed upon receipt of the deposit and a copy of your booking folio will be emailed to you for your files. We will honor your reservation by not offering your Dates or Suite to anyone else. Please note: when booking a packages the deposit is based on the room nights and not the package value.
Our Cancellation Policy is 14 days for Bed and Breakfast Suites, so please be sure to call within that time period or send us an email if you are not able to keep your reservation. We will confirm your cancellation with a written email for your files along with your confirmation number. If you cancel with less than 14 days, we reserve the right to fully charge for all nights for which we are unable to secure a replacement booking. We will issue a full refund, less the non refundable deposit fee provided we are able to rent the Suite to another guest for the entire reserved period. Please note the cancellation policy also applies to reservations booked with Gift Certificates. ”No Shows” and unscheduled early departures are subject to full payment for all nights reserved.